STAR Financial Bank is pleased to announce the promotion of Kristin Marcuccilli to SVP, Chief Operating Officer. As a financial technology and operations visionary, Marcuccilli started her banking career in 2008 and has served and elevated retail and electronic delivery, marketing and strategic development.
Kristin’s new role is key to the digital evolution of STAR’s bright future by overseeing five critical areas – Marketing, Information Technology, Bank Operations, Branch Administration and Electronic Banking. Her specialty and focus will be on the customer experience and theintersect of hi-tech with hi-touch personalization. Kristin’s educational background from the University of Notre Dame and MBA from the Indiana University Kelly School of Business continues to serve STAR well with her understanding of social psychology, data analysis and team leadership.
“With the fast-paced changes in our industry and the emphasis on elevating service, technology integration and operational excellence, this is without question a purposeful and strategic decision for STAR, and one specifically suited for Kristin’s talents and passionate belief, ” shares Tom Wright, President, Community Banking Group and Chairman of the Board.